I have to hand it to WISE for their incredible technical support. I have bee working on the installer, not a huge process but came up with some issues with ddl's that could not be registered by the installer. The error thrown was a 1904 and from the Windows SDK that is exactly what it is, the dll can't be registered.
SO, I filled out my entitled web support form and submitted it online and then it indicated 2-3 days turnaround for the incident. Well I call down there, and I get the tech that is at that moment sending me the fix. Like this is about 10 minutes after I called. I have to hand it to Annette at WISE. She stayed online to ensure that this was indeed the fix for the problem and made sure I was happy happy before hanging up. Now that is great customer support.
Least to say I have already sent them letter indicating how well she handled my case, I am IMPRESSED !
The good thing too, I can move on, which is what I am now going to do...
Posted by Muckhead at November 13, 2003 12:00 PM